Chuan Watch Horology

Luxury Timepiece
Service & Repair
Specialists in Singapore

Trusted by Singapore’s watch enthusiasts since 1995, delivering precise watch servicing and repair through Swiss-trained expertise and meticulous craftsmanship.

Discuss Your Watch Service Needs

Expert Watch Repair & Servicing in Singapore

At Chuan Watch Horology, we understand that every timepiece carries both value and sentiment. Each luxury watch entrusted to us represents not just an investment, but often a milestone or cherished memory. That’s why we combine our generations of expertise with genuine care and attention to detail in every service we undertake.

Here’s what we bring to the table:

Rolex Legacy & Swiss Certification:

Founded by Mr. Henry Lim, former Rolex watchmaker, our expertise continues to grow. Together with his WOSTEP-certified son Shaun, daughter-in-law Sherleen, and our entire team of experienced watchmakers, we bring the finest Swiss watchmaking standards to Singapore.

Proven Excellence:

Over 40 years of combined experience in traditional watchmaking techniques, ensuring your timepiece receives authentic, skilled care.

Genuine Parts Only:

Over 40 years of combined experience in luxury watch care, with a proven track record in servicing and repairing prestigious timepieces from the world’s finest watchmakers.

1-Year Warranty:

Every service and repair is backed by our comprehensive warranty, ensuring complete peace of mind.

Quality Assurance:

Every service includes thorough documentation and final testing verification, ensuring your timepiece meets our exacting standards before return.

Expert Watch Repair & Servicing in Singapore

Whether your timepiece needs routine maintenance or complex restoration, our Swiss-trained watchmakers provide expert care for every service need. When you entrust your watch to us, you’re choosing over 40 years of specialist experience in preserving the world’s finest timepieces.

Complete Watch
Overhaul:

Our signature service restores your timepiece to optimal performance through our meticulous 10-step process. This comprehensive service includes movement servicing, case maintenance, water resistance testing, and precision calibration. Service typically requires 14-21 working days and includes our 1-Year warranty, ensuring your mechanical or automatic watch receives complete care.

From SGD 800

Our Swiss-trained watchmakers excel in the intricate work of movement repair and precision calibration. Each timepiece undergoes careful diagnosis and expert adjustment to restore accurate timekeeping and optimal power reserve performance.

Price Upon Assessment

Transform your timepiece with our selection of premium straps and bracelets. We offer expert fitting and sizing services, ensuring perfect integration with your watch case.

From SGD 50

Our experienced specialists provide detailed authentication assessments for luxury timepieces. Drawing from decades of expertise with prestigious brands, we offer thorough verbal evaluations of your watch’s authenticity, examining both technical and aesthetic elements.

From SGD 120

Routine Maintenance Service:

Our precision maintenance service focuses on your timepiece’s mechanical heart. Through careful disassembly, cleaning, lubrication, and calibration, we ensure reliable timekeeping and smooth operation. Each service includes our 1-Year warranty and typically requires 14-21 working days.

From SGD 680

Watch polishing is an art that demands both expertise and restraint. Our Wostep-certified specialists combine traditional finishing techniques with advanced laser welding capabilities to restore your timepiece brilliance while preserving its original geometry and character.

From SGD 180

On-the-spot battery service completed within 15 minutes. Using only genuine Swiss batteries, we ensure your timepiece returns to reliable service with minimal wait time.

From SGD 35

Watch
Restoration:

Our master watchmakers specialise in breathing new life into vintage and complex timepieces. From vintage parts fabrication to intricate dial reconditioning, movement reconstruction, and the delicate art of hand reluming and repainting, we preserve the heritage of your cherished timepiece while restoring its functionality.

Price Upon Assessment

From crowns to crystals, our extensive inventory of genuine parts ensures authentic restoration of your timepiece. Each component is carefully selected and installed to maintain your watch’s originality and value.

Price Varies By Component

For quartz timepieces requiring electronic component attention, we provide expert circuit replacement service. Each replacement includes thorough testing and calibration to restore your watch’s accuracy and functionality.

From SGD 400

*Final pricing may vary based on watch model, condition, and specific requirements. Please contact us for a detailed assessment.

Professional Care for Luxury Timepieces

At Chuan Watch Horology, we provide expert servicing for a wide range of luxury timepieces from the world’s most prestigious watchmaking houses. Our Swiss-trained watchmakers bring decades of experience in maintaining and restoring fine watches across renowned brands.

Audemars Piguet | Rolex | Omega | Panerai | Hublot | Patek Philippe | Cartier | Franck Muller | IWC | Richard Mille | JLC

If your timepiece brand isn’t listed above, please reach out to our specialists. Our expertise extends beyond these manufacturers, and we’re happy to discuss your specific service requirements.

Our Meticulous Complete Watch Overhaul Process

Each timepiece that enters our care undergoes a comprehensive service protocol, ensuring thorough attention to every component. Our systematic
approach combines traditional watchmaking expertise with proven restoration techniques.

1
Diagnostics & Assessment:
Our Swiss-trained watchmakers conduct a thorough evaluation of your timepiece condition, examining both exterior and movement to determine necessary services. We provide detailed findings, recommendations and costing before proceeding.
2
Complete Disassembly:
Following your approval, we begin by methodically separating every component of your watch, carefully documenting each part before proceeding with ultrasonic cleaning.
3
Ultrasonic Cleaning:
Using professional-grade equipment, all components undergo deep cleaning in specially formulated solutions to remove accumulated oils, dirt, and debris, preparing them for servicing.
4
Parts Replacement:
Any worn or damaged components identified during inspection are replaced using only genuine manufacturer parts to maintain your watch's integrity and value.
5
Movement Assembly & Lubrication:
The movement is carefully reassembled with fresh, high-grade lubricants applied to critical points, ensuring smooth operation and reduced wear.
6
Movement Calibration:
Precise adjustments and timing regulation ensure optimal accuracy to Swiss standards. The movement undergoes extensive testing before case reinstallation.
7
Case & Bracelet Refinishing:
The case and bracelet are carefully refinished according to manufacturer specifications, preserving original lines and geometry while restoring appearance.
8
Final Assembly:
The watch is reassembled with new gaskets and seals, ensuring proper water resistance and case integrity.
9
Water Resistance Testing:
Comprehensive pressure testing verifies the watch water resistance capabilities through vacuum, compression, and condensation tests.
10
Quality Control:
Final inspection of timing accuracy, power reserve, functionality, and aesthetics before the watch is cleared for return to our client. Service timelines typically range from 14-21 working days, depending on the complexity of work required. A comprehensive 1-Year warranty covers all our servicing work.

Preserving Value & Heritage:

Regular maintenance by experienced watchmakers helps maintain your timepiece value and preserves its heritage for future generations. Professional servicing ensures all components work harmoniously, protecting your investment.

The Importance of Regular Watch Servicing

A fine timepiece is more than just a way to tell time – it’s a precision instrument that requires regular care to maintain its performance and value. Professional servicing is essential for preserving both the technical excellence and aesthetic beauty of your watch.

Ensuring Reliable Performance:

Like any precision instrument, watches require periodic servicing to maintain accuracy. Our comprehensive service addresses wear and tear, preventing potential issues before they affect your watch’s performance.

Preventing Costly Repairs:

Regular maintenance can identify and address minor issues before they develop into serious problems requiring extensive repairs. Preventive care is always more cost-effective than major restoration.

Maintaining Water Resistance:

Over time, seals and gaskets naturally degrade, compromising your watch’s water resistance. Professional servicing includes thorough testing and replacement of these critical components.

Extending Longevity:

With proper care and regular maintenance, a fine timepiece can last for generations. Our expert servicing helps ensure your watch remains a cherished possession for years to come.

For optimal performance, we recommend servicing mechanical watches every 3-5 years, and quartz watches every 2-3 years. However, immediate attention is recommended if you notice any changes in performance.

For optimal performance, we recommend servicing mechanical watches every 3-5 years, and quartz watches every 2-3
years. However, immediate attention is recommended if you notice any changes in performance.

Begin Your Watch Service Journey

Starting your watch service with us is simple and straightforward. Our process ensures your timepiece receives the attention it deserves from the very first consultation.

Initial
Consultation:

Connect with our specialists via WhatsApp or visit our Atelier & Service Centre. Share your watch's details and any specific concerns you've noticed.

Professional Assessment:

Our expert watchmakers will conduct a thorough evaluation of your timepiece to determine service requirements. A detailed quotation will be provided.

Service
Approval:

Once you approve our recommended service plan, we'll proceed with our comprehensive care process.

Collection:

We'll contact you once your timepiece is ready. During collection, our specialists will guide you through the completed service work, ensuring your complete satisfaction.

Hear From Our Happy Clients

FAQs

Essential Information About Our Watch Services

Service & Process

How often should I service my watch?

For mechanical and automatic timepieces, we recommend servicing every 3-5 years to maintain optimal performance. Chronograph watches benefit from more frequent attention, ideally every 2-3 years due to their complex mechanisms. Quartz watches typically require service every 2-3 years, coinciding with battery replacement intervals.

How long does a watch service take?

Our expert watchmakers typically complete standard services within 14-21 working days. However, for complication timepieces, vintage watches, or those requiring special components, the service duration may extend beyond this timeframe. We prioritise precision and excellence in our work, ensuring each timepiece receives the detailed attention it deserves. Your service advisor will provide a more accurate timeline during the initial assessment.

How do I know if my watch needs servicing?

Your timepiece may require attention if you notice changes in timekeeping accuracy, internal moisture, reduced power reserve, or unusual sounds. Difficulty in time or date setting, along with visible wear, are also indicators that professional servicing would be beneficial.

Which luxury watch brands do you service?

Our expertise extends to the world’s most prestigious watch houses, including but not limited to Rolex, Patek Philippe, Audemars Piguet, Richard Mille, Cartier, Omega, Panerai, IWC, Hublot, Franck Muller, and Jaeger-LeCoultre.

How much does it cost to service a watch?

Our complete watch service begins from SGD 800, with final pricing tailored to your timepiece specific requirements and condition.

What payment methods do you accept?

We offer a comprehensive range of payment options for your convenience, including all major credit cards, NETS, bank transfers, PayNow, and installment plans through DBS/POSB. Cash, cheques, and Union Pay are also welcomed.

How do I preserve my watch's value?

Regular professional maintenance is essential for preserving your timepiece value. We recommend avoiding exposure to extreme temperatures and magnetic fields while ensuring proper storage when not in use. Timely attention to any emerging issues helps maintain your watch’s longevity and worth.

Do you use genuine parts for repairs?

Our commitment to excellence demands the exclusive use of authentic manufacturer parts. This ensures your timepiece maintains its integrity, value, and performance throughout its lifetime.

What is ultrasonic cleaning?

Ultrasonic cleaning is our premium cleaning method that employs advanced sound wave technology to gently yet thoroughly remove accumulated debris from your timepiece components, restoring them to optimal condition.

Why is pressure testing important?

Pressure testing is essential for verifying your timepiece water resistance capabilities. This precise process ensures the integrity of your watch’s seals and gaskets, protecting your investment from moisture damage.

Can you restore vintage watches?

Our master watchmakers specialise in the delicate art of vintage timepiece restoration. From precise parts fabrication to careful dial restoration and movement reconstruction, we preserve your watch’s heritage while restoring its functionality.

What does a movement overhaul involve?

A movement overhaul begins with careful disassembly and thorough cleaning of all components. Each part undergoes detailed inspection, with worn elements replaced using genuine parts. The movement is then precisely reassembled and calibrated to manufacturer specifications.

Is my watch covered by warranty after servicing?

Every service we perform is backed by our comprehensive 1-Year warranty, covering both our craftsmanship and any parts replaced during the service process.

What happens if additional issues are found during servicing?

Should our watchmakers discover additional concerns during service, we will contact you promptly with detailed findings and recommendations. Work proceeds only after receiving your explicit approval.

How do you assess repair needs?

Our assessment process combines detailed visual inspection with technical evaluation by our Swiss-trained watchmakers. Each timepiece receives thorough examination of both its external components and internal movement to determine precise service requirements.